By downloading, installing, or using the Parkwise iOS app or this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use Parkwise.
These Terms form a contract between you and Joe Reynolds trading as Parkwise, a sole trader registered in the United Kingdom (tryparkwise@gmail.com).
Parkwise is a theme park trip planning app that provides AI-generated itineraries, live wait time information, Lightning Lane strategy guidance, and related planning tools. The service is provided "as is" for personal, non-commercial use only.
Parkwise is not affiliated with, endorsed by, or connected to The Walt Disney Company, Universal Parks & Resorts, SeaWorld Entertainment, or any other theme park operator. All park names, attraction names, and related marks are the property of their respective owners.
You must be at least 13 years old to use Parkwise. If you are under 18, you confirm that you have your parent or guardian's permission to use the app and agree to these Terms on your behalf. By using Parkwise you represent that you meet these requirements.
You may use certain features of Parkwise without an account. To sync your trip data across devices and access Pro features, you must sign in using Sign in with Apple or Google Sign-In.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at tryparkwise@gmail.com if you believe your account has been compromised.
We reserve the right to suspend or terminate accounts that violate these Terms or that are used fraudulently.
Parkwise offers a free tier with limited features and a paid Parkwise Pro subscription with full access to AI planning, Lightning Lane strategy, Parker AI chat, and other premium features.
Prices are displayed in-app and may vary by region based on local App Store pricing. All prices are inclusive of any applicable taxes where required by law.
Subscriptions automatically renew at the end of each billing period unless cancelled. For the monthly plan, renewal occurs monthly from your original purchase date. For the annual plan, renewal occurs yearly.
To avoid being charged for the next period, you must cancel at least 24 hours before the renewal date. Cancellation is managed through your Apple ID in the App Store settings (Settings → [Your Name] → Subscriptions). Parkwise does not process cancellations directly.
All purchases are made through Apple's App Store. Refund requests must be submitted to Apple at reportaproblem.apple.com. Parkwise does not have the ability to issue refunds directly.
If a free trial is offered, it will be clearly stated in the app at the time of subscription. Unused portions of a free trial are forfeited upon purchase of a paid subscription.
We reserve the right to change subscription prices. We will give you reasonable notice of any price change, and you will have the opportunity to cancel before the new price takes effect.
Parkwise includes links to third-party ticket sellers (including Undercover Tourist, Get Away Today, Attraction Tickets, Attraction World, and official park websites). These are affiliate links: Parkwise may earn a commission if you complete a booking through them. This commission is paid by the seller and does not affect the price you pay.
Ticket recommendations are generated based on your trip destination, travel dates, and market region. They are not personalised advertisements and do not constitute financial advice. Parkwise does not guarantee ticket availability, pricing accuracy, or the terms offered by any third-party seller.
Once you leave the Parkwise app to visit a third-party site, the third party's own terms and privacy policy apply.
Parker is an AI assistant powered by Anthropic's Claude models. Parker's responses are generated automatically and:
You should always verify critical information (such as height restrictions, accessibility arrangements, pricing, or operational status) directly with the relevant park before making decisions.
By using Parker you acknowledge that AI-generated responses are provided for convenience only and that Parkwise accepts no liability for decisions made based on Parker's output.
Parker AI chat messages are sent to Anthropic's API for processing. Please do not share sensitive personal information (such as payment details, government ID numbers, or passwords) in chat messages.
You agree not to:
All intellectual property in the Parkwise app and website — including the design, code, graphics, and written content — is owned by Joe Reynolds trading as Parkwise or licensed to us. You may not copy, reproduce, distribute, or create derivative works from our content without our written permission.
Live wait time and park schedule data is sourced from ThemeParks.wiki under their open data licence. All park names, attraction names, logos, and related marks remain the property of their respective owners.
You retain ownership of any content you create within the app (e.g. trip names, itinerary notes). By using Parkwise you grant us a limited licence to store and process that content solely to provide the service to you.
Parkwise integrates with third-party services including Firebase, Anthropic, RevenueCat, ThemeParks.wiki, and wttr.in. Your use of these services through Parkwise is subject to their respective terms and privacy policies. Parkwise is not responsible for the availability, accuracy, or conduct of any third-party service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Parkwise does not warrant that:
Theme park operations can change without notice. Always check official park sources for current operating hours, attraction availability, and safety requirements.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PARKWISE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF ENJOYMENT, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total aggregate liability to you for any claim arising out of or related to these Terms or the service shall not exceed the greater of (a) the total subscription fees you paid to us in the 12 months preceding the claim, or (b) £50.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law (including the Consumer Rights Act 2015 for UK consumers).
You agree to indemnify and hold harmless Parkwise and its operator from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the service.
You may stop using Parkwise at any time and delete your account via Profile → Delete Account & Data. Active subscriptions should be cancelled separately through your Apple ID to stop future charges.
We may suspend or terminate your access to the service if you materially breach these Terms, with or without notice depending on the severity of the breach. Upon termination, your right to use the service ceases immediately.
These Terms are governed by the laws of England and Wales. Any disputes arising from or related to these Terms or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer in the EU, you may also benefit from any mandatory consumer protection laws in your country of residence, and you may submit disputes to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We may update these Terms from time to time. When we make material changes we will update the "Effective date" at the top of this page. If you continue to use Parkwise after the updated Terms come into effect, you accept the revised Terms. If you do not agree to the changes, you should stop using the service and cancel your subscription before they take effect.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
For any questions about these Terms, contact:
Joe Reynolds
Parkwise, Sole trader, United Kingdom
tryparkwise@gmail.com